AI & Automation · Agents & chatbots
Customer-support and internal-helpdesk assistants on web chat, Teams and WhatsApp, plus tool-using agents that look up orders, raise tickets or prepare records in your business systems. Anything consequential needs human approval, and there’s always a clean hand-off to a person.
What we build
Typical pieces of work in this area. Most engagements combine several of them.
Answers common questions from your help content and order data, collects details and hands off to an agent with the full conversation.
Answers policy and how-to questions for staff, and raises well-formed tickets in your service desk when a person needs to act.
Agents that call well-defined APIs to check stock, look up an order or draft a record in Dynamics 365, with permissions scoped to the task.
Actions that change data, contact customers or spend money are proposed by the agent and approved by a person in Teams, email or your app.
Deployment to your website, customer portal, Microsoft Teams or WhatsApp through the WhatsApp Business Platform.
Dashboards of common questions, unresolved topics and hand-off reasons, so content and flows keep improving.
Topic boundaries, prompt-injection defences, rate limiting and an audit log of every tool call.
How we work
Week 1
Review real tickets and chats to find the questions and tasks worth automating first.
Design
Define what the assistant may look up or do, what needs approval and when it hands off.
Pilot
Launch to a small group or one channel, review transcripts daily and fix gaps quickly.
Rollout
Add channels, languages and capabilities once quality is consistently where it needs to be.
Ongoing
Regular reviews of analytics and feedback, with content and tools updated as the business changes.
Proven, well-supported tools, chosen for your context rather than for novelty.
Outcomes depend on your starting point; we agree success measures with you up front.
Typical use cases
An online store’s assistant checks order status and explains the returns policy, handing off when an exception is needed.
Employees get instant answers on IT and HR policies, and tickets arrive with the right details already filled in.
Website visitors describe their needs, the assistant asks follow-up questions and offers a booking with the right person.
Engineers or sales reps look up stock, job details or price lists from a phone without calling the office.
Representative projects
A mid-size engineering consultancy
A permission-aware assistant that answers staff questions from procedures, project archives and templates, citing the source document every time.
A multi-site wholesale distributor
Supplier invoices read with AI Builder, matched to purchase orders and created as draft purchase invoices in Business Central for an accountant to approve.
Representative engagements. Client names and some details are withheld or illustrative.
FAQ
Can’t find what you’re looking for? Ask us directly. We’re happy to talk it through.
Keep exploring
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Copilot Studio agents, Power Automate flows and AI Builder document processing across Microsoft 365 and Dynamics 365.
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Kajabi and custom learning platforms, integrations and automation for educators.
Fast, accessible web apps and APIs built with React, Next.js, Node.js and TypeScript, engineered to scale with your product.
Start a conversation
Tell us which conversations or tasks take up your team’s time. We’ll suggest what’s worth automating and how to keep it safe.
Prefer email? contact@blackpantherdigital.net
Product and company names mentioned on this page are trademarks of their respective owners. Black Panther Digital Solutions is an independent company and is not affiliated with, partnered with or endorsed by OpenAI, Microsoft, Amazon, Anthropic or any other AI vendor.