Microsoft Dynamics 365 · Power Platform
Microsoft Dynamics 365 Implementation, Customisation & Support
We help finance, operations and IT leaders get real value from Dynamics 365. That means a clean implementation, upgrade-safe customisations, reliable integrations and support that keeps everything running long after go-live.
- Business Central
- Finance & Operations
- Sales & Customer Service
- Power Platform
Solution areas
The right Dynamics 365 application for each part of your business.
We help you choose, implement and connect the applications you need, and nothing you don’t.
Dynamics 365 Business Central
ERP for small and mid-sized businesses
A complete, cloud-based ERP for finance, sales, purchasing, inventory, warehousing and light manufacturing.
- Financials and multi-entity
- Inventory and warehousing
- Extensions in AL
Finance and Operations
Enterprise finance, supply chain and manufacturing
Dynamics 365 Finance and Supply Chain Management for complex, multi-site and international operations.
- Supply chain and production
- Global finance and compliance
- Extensions in X++
Sales and Customer Service
CRM on Dataverse
Manage pipelines, accounts, cases and service levels, connected to Outlook, Teams and your ERP.
- Lead-to-cash pipeline
- Case management and SLAs
- Plugins in C#
Power Platform
Apps, automation and analytics
Power Apps, Power Automate and Power BI, plus Copilot Studio where it adds real value, to extend Dynamics without heavy custom code.
- Canvas and model-driven apps
- Approval and process flows
- Executive dashboards
Services
From fit-gap to managed services.
Everything you need across the Dynamics 365 lifecycle, delivered by one accountable team.
Discovery & fit-gap analysis
Workshops with your finance, operations and IT teams to map processes, spot gaps and decide what to configure, extend or leave out.
Implementation & configuration
Setting up modules, security roles, workflows and master data so the system matches how your business really works.
Custom development
Upgrade-safe AL extensions for Business Central, X++ for Finance and Operations, C# plugins and workflows for Dataverse.
Integrations & APIs
Connections to e-commerce, payment gateways, EDI, banks, third-party systems and Azure services, with monitoring and retries built in.
Data migration
Repeatable, validated migration of master data, open transactions and history, rehearsed before cutover.
Upgrades & legacy migration
Moving from Dynamics NAV or Dynamics AX to Dynamics 365, including auditing old customisations and rebuilding only what’s still needed.
Reporting & dashboards
Power BI dashboards and operational reports that give leaders a live view of the business instead of month-end spreadsheets.
Training & change management
Role-based training, clear documentation and super-user programmes so your people adopt the new system with confidence.
Support & managed services
Post-go-live hypercare, then flexible support retainers covering fixes, enhancements, updates and release management.
Delivery approach
Agile or phased, always with clear milestones.
Choose Agile/Scrum, a phased Waterfall plan or a hybrid. Every project includes UAT, a documented go-live plan and hypercare.
Milestone 1
Discover & plan
Fit-gap analysis, solution design, project plan and governance agreed up front.
Milestone 2
Configure & build
Configuration, extensions and integrations delivered in sprints or phases, whichever you prefer.
Milestone 3
Migrate & test
Data-migration rehearsals, system testing and structured user acceptance testing (UAT).
Milestone 4
Go-live
A detailed cutover plan, readiness checklist and go/no-go decision with clear rollback steps.
Milestone 5
Hypercare & support
Intensive post-go-live support, then a smooth handover to ongoing managed services.
Why choose us
ERP know-how with engineering discipline.
Industries we serve
- Manufacturing
- Distribution & wholesale
- Retail & e-commerce
- Professional services
- Non-profit
- Healthcare administration
ERP delivery experience
We’ve seen what makes ERP projects succeed and what derails them, and we plan for both.
Engineering-grade customisation
Extensions are version-controlled, code-reviewed and tested, so upgrades don’t become emergencies.
Cloud & Azure expertise
Integrations, identity and data pipelines are built on Azure by engineers who know it well.
Transparent governance
Clear milestones, RAID logs, weekly status reports and budgets tracked in the open.
FAQ
Dynamics 365 questions, answered.
Can’t find what you’re looking for? Ask us directly. We’re happy to talk it through.
We work with Dynamics 365 Business Central, Finance and Operations (Finance and Supply Chain Management), Sales and Customer Service, as well as the wider Power Platform: Power Apps, Power Automate, Power BI and, where it makes sense, Copilot Studio.
Yes. We start with a short health check of your configuration, customisations, integrations and open issues, then agree a prioritised plan to stabilise the system before adding anything new.
Yes. We audit your existing customisations, retire the ones standard Dynamics 365 features now cover, rebuild the rest as upgrade-safe extensions, and migrate your data through rehearsed, validated runs before cutover.
Whichever suits your organisation. Many clients prefer phased delivery with fixed milestones for the core ERP, combined with Agile sprints for integrations and enhancements. Either way, you get clear milestones, UAT and a documented go-live plan.
It depends on scope, the number of entities, integrations and data quality. Small, focused implementations can take a few months, while multi-entity rollouts with integrations take longer. We give you a realistic estimate after a discovery phase rather than a guess.
Black Panther Digital Solutions is an independent consultancy. We work with Microsoft technologies every day but do not claim any Microsoft partner designation. We’re happy to work alongside your existing licensing partner.
Yes. Every go-live includes two weeks of hypercare, followed by optional support retainers covering fixes, small enhancements, update testing and release management.
Talk to a consultant
Let’s discuss your Dynamics 365 project.
Whether you’re planning a new implementation, upgrading from NAV or AX, or need support for an existing system, we’ll give you a candid view of the best way forward.
- Free 30-minute discovery call with a Dynamics specialist
- Honest assessment of scope, risks and options
- Clear proposal with milestones and budget
Prefer email? contact@blackpantherdigital.net
Microsoft, Dynamics 365 and Power Platform are trademarks of the Microsoft group of companies. Black Panther Digital Solutions is an independent company and is not affiliated with or endorsed by Microsoft.